The sale of products through this site is managed by Nonna Balè, with its registered office in Colfiorito – Località Casermette 06034 Foligno, Italy, VAT number 02242620546 . Contact details can be found in the “contacts” section of this site https://nonnabale.com.
2. YOUR DATA AND YOUR ACCESS TO OUR WEBSITE
The information or personal data provided by the user will be processed in accordance with the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all the information and/or personal data provided to us are accurate and truthful.
By accepting the terms and conditions at checkout, you also agree to be contacted via email and/or SMS for marketing purposes with communications from the company Nonna Balè. This data will not be shared with third parties and therefore, by accepting the terms and conditions, the customer does NOT consent to the use of their data for third-party profiling.
3. USE OF OUR WEBSITE
By using this website and/or placing orders through it, you agree to:
(I) make use of the website only to make legally valid inquiries or orders;
(II) not to make false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been made, we will be authorized to cancel it and inform the competent authorities;
(III) provide us with your email address, postal address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to contact you (if necessary, please see the Privacy Policy).
If you do not provide us with all the information we need, we will not be able to fulfill your order.
By placing an order through this website, you guarantee that you are of legal age (18 years and older) and have the legal capacity to enter into binding contracts.
4. SERVICE AVAILABILITY
The items offered through this website are available exclusively for delivery within the national territory.
5. FORMATION OF THE CONTRACT
To place an order, you will have to follow the online purchase procedure and click on "Authorize Payment". Subsequently, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). All orders will be subject to our approval, of which you will be informed by the sending of an e-mail confirming that the order is being shipped (the "Shipping Confirmation"). The order details will be summarized in the electronic receipt, which can be downloaded after completing the payment and filling in all the mandatory fields. The contract for the purchase of a product between us and you (the "Contract") will only be concluded when we send you the Shipping Confirmation.
Only the products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply any other product that may have been part of your order until the dispatch of such product has been confirmed in a separate Shipping Confirmation.
6. PRODUCT AVAILABILITY
All product orders are subject to availability. In this regard, in the event of supply difficulties or if items are no longer in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value, which you may decide to order. If you do not wish to order such substitute products, we will refund any amount you may have already paid.
7. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and/or to remove or edit any material or content thereof. While we will always do our best to process all orders, exceptional circumstances may occur that require us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time.
We disclaim any liability to you or any third party for the removal of any product from this website, for the removal or modification of any material or content on the website, or for the failure to process an order after the Order Confirmation has been sent.
7.1 CANCELLATION OF AN ORDER
From the moment an order is placed, and the email with the order receipt and thus the confirmation is sent, it is in no way possible to cancel the order itself.
8. DELIVERY
Without prejudice to the provisions of the preceding Article 7 and except where extraordinary circumstances occur, we undertake to do everything in our power to send the order for the product(s) indicated in the relevant Shipping Confirmation by the date indicated in that Shipping Confirmation or, if no delivery date is specified, within a maximum period of 30 days from the date of the Order Confirmation.
However, delays may occur for various reasons such as the occurrence of unforeseen circumstances or the delivery zone.
Please note that no home deliveries are made on Saturdays and Sundays.
For the purposes of these Conditions, "delivery" shall be deemed to have occurred or the order "delivered" when you or a third party indicated by you acquires physical possession or control of the products.
8.1 IMPOSSIBILITY OF DELIVERY
If we are unable to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to the courier's depot. In such an event, we will leave you a notice specifying where your order is located and how to arrange a new delivery. If you are unable to be at the place of delivery at the agreed time, we ask you to contact us again to arrange a new delivery date.
9. PRICE AND PAYMENT
9.1 PRICE
The price of the products will be as indicated from time to time on our website, except where there is a clear error.
The prices on the website are inclusive of VAT, but exclude shipping costs, which are to be added to the total amount payable.
Prices may change at any time; however (except as provided above) any changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected the items you wish to purchase, these items will be added to your cart and the next step will be to complete the order and payment. To do this, you must follow the purchase instructions, entering or verifying the information requested at each step of the purchase process. You can also change the details of your order at any time during the purchase process before payment.
9.2 PAYMENT
You can pay with PayPal and upon delivery.
We inform you that payments made through this online platform, as well as, where applicable, refunds in your favor, will be managed by Nonna Balè
10. GUEST PURCHASE
The function of purchasing products as a guest is also available on this site. With this purchase method, you will only be asked for the data that is essential to process your order. Upon completion of the purchase process, you will be offered the opportunity to register as a user or to continue as a non-registered user.
11. VAT (VALUE ADDED TAX)
In accordance with current legislation, every purchase made through the website will be subject to Value Added Tax (VAT).
12. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks, and any other intellectual property rights over the materials or content presented as an integral part of the website are our property and that of those who have granted us a license for their use. You may use such material only in the manner for which you receive express authorization from us or from those who have granted us a license for their use. This will not prevent you from using this website to the extent necessary to copy the information on your order or contact details.
13. WRITTEN COMMUNICATIONS
The applicable regulations require that some of the information or communications we send to you be in writing. By using this website, you agree that most of the communications exchanged with us will be in electronic format. We will contact you by email, or provide you with information by posting appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication, acknowledging that all contracts, notices, information, and other communications that we provide to you electronically will comply with the legal requirement that such communications be in writing. This provision does not in any way limit the rights recognized by current legislation.
14. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send them through the form provided on the site.
